Web design & development: in-house or outsource?

In house web design teams are great. I was in one myself for quite some time. No, in fact, I was one: it was just me. And I'll tell you something else: I used to raise my hackles and bare my fangs when web design agencies came round, looking for the business. But is an in-house team the way to go, or is outsourcing better?

It’s pretty much safe to say, in this day and age, that every business needs a website. And so the question arises: do we deal with this website in-house, or do we hire a web design agency to do it? And it is a bit of a thorny issue.