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Will Apple kill Flash and change the way we make websites?

February 18th, 2011

Has Apple killed Flash for corporate websiteApple boss Steve Jobs has been unequivocal in his opinion on Flash – Apple does not now, nor will it ever support Flash on its products.

So, with Apple setting the pace in many aspects of the mobile device market; and the increasing requirement for the websites we develop to work elegantly on mobile devices… does Apple’s no-Flash policy mean the end of Flash for corporate websites?

It’s become increasingly important over the last few years to create websites which perform well on mobile devices. There’s no getting away from the fact that websites have gone mobile, and whether it means creating dedicated mobile sites, or just making sure that everything works just as well on the smartphone browsers as it does on the big screen, we’ve had to adjust the way we work to accommodate smartphones and tablets.

And following Jobs’ now famous open letter condemning Flash as being outdated, weak on security, a CPU-hog and all the rest; there was a bit of a backlash against its use from among our clients, with marketing departments quick to specify that it shouldn’t be used. And, in fairness, Adobe didn’t really help itself. At the time of Jobs’ letter, many of his accusations had a ring of truth to them. Because Adobe hadn’t yet got its act in gear and released version 10.1 – the first full version with specific support for mobile devices, there were issues.

However, Adobe wasn’t put off by Apple’s disinterest, and announced that since Jobs & co wouldn’t play nicely it would simply go away and find some other people to play with – namely Android, RIM, Microsoft and Nokia. And since Flash 10.1 came out last year, things have improved for Flash in the mobile market. Adobe announced this month that the Jobsian antipathy to Flash has not driven it from the mobile devices market. Far from it – Adobe’s figures reckon that over 20 million smartphones either shipped with, or were upgraded to Flash 10.1 last year. That’s a lot of Flash support on mobile devices.

So does that mean that Flash is back in the frame for website developers? Well, at least for us, it doesn’t look likely. It’s probably fair to say that ALL of our clients have an iPhone- or iPad-owner somewhere in their senior marketing or management teams… as do their customers – and personal experience is very relevant in the decision-making process. So while it’s great that Flash is still something we can employ if it’s absolutely the right tool for the job, it’s likely that we’ll continue to use alternatives, simply because of the kind of sites we build and the audiences those sites address.

Google Analytics account setups – still a bit of a mess

February 14th, 2011

html5Here’s a question. Google is great at a lot of things, and pours a lot of time and money into continued development of its products – so why is the way that accounts are set up for Analytics still such a mess?

It’s not so bad if you just want to manage your own website: one user, one website is a straightforward setup and then the way Google structures its accounts won’t trip you up. But if you’re an agency trying to manage multiple websites for multiple clients, it can become a nightmare. Insufficient information in the early days, combined with the way Google organises its user access privileges has left us with a legacy setup that is difficult to maintain and impossible to alter.

To understand the problem, the first thing you need to know is the difference between an account and a profile. According to Google, “an account contains a collection of profiles”. Accounts are the umbrella access level, while profiles are the information about each individual website, allowing you to apply “different rules and criteria for advanced analysis” on a site-by-site basis.

Back when we first started using Analytics for our clients, it was common practice for agencies to have one master Analytics account, and set up each of their clients’ websites as profiles within that account. Which seems fine until you begin to look at the user types Google provides, and their levels of access to the account.  There are two types of access: ‘user’ and ‘administrator’. A user can access information about a specific profile but not make any changes – so he or she can see what’s going on, but can’t add other users, or set up filters or goals. An administrator, on the other hand, has full privileges to do all of those things, allowing him or her to use some of the more powerful features of Analytics….. but also, and this is where the problem lies… an administrator has access to all profiles in an account. That’s right – set up one client with administrator-level access, and that client can see the data for all the profiles in that account.

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The HTML5 logo from a designer’s perspective

February 3rd, 2011

html5Discussions about logo design are no longer contained to design agency walls. A case in point is the Olympic logo, with a reach that affects a wide range of people, and which has been criticised from the outset. Witness also the recent brand review by GAP, and the u-turn following overwhelmingly negative public response. So when a new logo is launched into a community — especially a community with very vocal opinions on design and a limitless set of platforms from which to voice them — the designers had better be 100% certain the logo is up to the job!

The W3C have recently launched a wide-reaching branding identity for HTML5, the newest kid on the web standards block. At the heart of this is a striking new logo, the intention being to extend awareness of the HTML standard to as broad a reach of people as possible. How then should we be reacting to the new logo? Is it up to the job?

From a design point of view, the HTML5 logo is a bold statement of solidarity, using shield, badge and keystone imagery. The colour orange has been used historically to symbolise organisation and mobility. Psychologically it is considered to stimulate activity and socialisation, and used on things like traffic cones and construction signs in many countries to denote “safety”. This all helps to reinforce the message that the HTML5 standard is there to help us, not restrict us. The design has a limited colour pallet, and a refreshing lack of gimmicky features (glossy sheens, inner shadows) that could age the logo quickly. Indeed, the logo already has a slightly retro-Soviet feel to it. We’re quite sure any similarity with a certain toy range of transforming robots is purely coincidental though!

The logo is also licensed under Creative Commons, which means the design can be re-appropriated and modified. This is a brave step for any brand, and it is encouraging that the W3C recognise the importance of creating a flexible brand, particularly given the industry it is targeted towards. Google did similar with their Android logo, the net effect being that the users of the brand rapidly adopted the quirky logo as their own, and managed to create a far wider-reaching identity and brand family than Google would ever have managed on their own.

Developers need confidence in any new standard before they will embrace it fully, and HTML5 is one worth embracing. It helps alleviate some of the issues surrounding browser inconsistencies, multi-platform deployment and media integration (with the much talked-about video and canvas tags). And whilst HTML5 isn’t going to totally replace the role of plug-ins such as Flash in the web, it will help give more choice to developers, particularly when it comes to Apple’s webkit-based platforms. Branding HTML5 so distinctively will help to build that confidence. And if the eye-catching logo extends beyond the design community’s attention and captures the public imagination that can only be a good thing.

Logo design is certainly evolving, and the broader more community-minded approach take by the W3C in developing HTML5 logo is a welcome part of the change.

Microsoft issues new security warning – but is any browser safe?

January 31st, 2011

blog-browser-securityAt the end of last week, Microsoft issued a warning to anyone using its Internet Explorer browser – which is potentially around 900 million people around the world.

In what it called a ‘critical’ advisory, the company recommended that anyone who uses Internet Explorer should download a patch as a temporary fix for the security flaw – which otherwise could leave computers open to malicious attacks. The flaw actually turns out to be part of Microsoft’s operating system, Windows, rather than part of the browser itself, but IE seems to be the only browser which would allow hackers to exploit it.

The problem arises when part of the MHTML web protocol could allow hackers to inject a malicious client-side script which would then run on the users’ computer, enabling them to collect user information or create spoof content in the browser. However, although the proof-of-concept code exists, Microsoft notes in its blog post that so far there is no evidence of anyone actively exploiting the security hole.

So should we all stop using Internet Explorer? Or run away and stop using the internet altogether, for fear of cyber-attack? Well, that might be a bit premature. The first thing to remember is that the media likes to hype up the danger of malware, spyware and hackers. Hackers and ‘cyber-criminals’ make good faceless baddies, and the old ’statistic’ about computers being subject to some kind of attack within fractions of a second of being connected to the internet makes for a suitably titillating quote.

That said, there are threats online, and any internet user with any sense will want to do whatever they can to avoid problems. So which browser should we choose? Well, last year, a report by NSS Labs revealed the results of testing designed to identify how well browsers protected users from known bad links which could allow the execution of malware. That report showed that Internet Explorer 8 was most secure, catching 85% of threats, while Safari and Firefox caught 29% and Google’s Chrome caught 17%.  But that was last year, and a year is a long time in pol… erm, internet terms.

In reality, every browser has vulnerabilities; and even if they didn’t, browsers have to interact with an increasingly wide range of plug-ins which create additional areas where security flaws can hide. And even if the software were perfect (which is never going to happen), it’s important to remember that one of the biggest potential security weaknesses sits not in the computer, but in the chair in front of it. Whichever browser you choose to use, a little bit of knowledge, some research into best practice, and a little bit of common sense will keep you and your personal information safe online.

A round-up of 2010’s charitable giving

January 19th, 2011

blog-charitable-givingOne of the most important parts of Freshleaf’s vision is to make a positive difference in our society and to set a good example to our peers. So in 2010 we were delighted to donate over £2,400 to assorted good causes as well as providing free websites to struggling charities. Some of the activities we have been involved in this year include:

  • Supporting a domestic abuse shelter where we were able to buy the residents Christmas gifts.
  • Paying for essential maintenance at the local pre-school and providing them with a free website.
  • Buying a maths games library for the children at the local first school.
  • Financial donations to the RNLI, Children with Leukaemia, Medecins Sans Frontiers and The Sparkle Appeal.
  • Lending money to third world entrepreneurs through the brilliant Kiva.org website.

This year we expect to donate more than ever before and we’d like to extend our thanks to all our customers who have helped to make this possible!

Find out more about our ethical policies.

Five common usability sins (or the existential questions of the website visitor)

October 25th, 2010

Usability. It’s the first and last word in successful website design, and although the concepts are easy to grasp it can still be overlooked by the best of us, or get elbowed aside by other concerns. Here are five of the most basic usability sins.

Why am I here?

Sin #1: No clear information on what your site is about. Visitors arriving at a site decide within seconds whether they’re going to stay or leave, so the first rule of usability is to make your message clear enough and easy enough to understand that no-one leaves before they’ve taken a look around.

Where the hell is the… ?

Sin #2: Making things difficult to find. Whatever your site visitor is going to need – whether it’s a login box, a search function, a particular product or a way to contact you, it should be easy to find. You might think it’s clever to put the search box in a slidy-out section which can be accessed by clicking on the magnifying glass icon, but the chances are your users won’t. To a certain extent this relates to user expectation, which in turn means doing things the way everyone else does them. Studies have shown that users have a pre-conceived idea of where to find certain objects, and that when those objects are where they expect them to be, the user is more likely to be satisfied with the site. Or to put it another way – it’s like supermarkets – all supermarkets follow the same approximate layout for the same reason: if people can’t find what they’re looking for, they get annoyed and leave.

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A bird in the hand… A brief guide to successful corporate twittering

August 10th, 2010

blog-twitter-bird-in-handIt seem’s there’s no escaping the rise of Twitter. The bite-sized micro-blogging platform divides people like few online services before, some proclaiming it the greatest advance since the search engine while others look on bemused.

Whatever your personal take on it, inevitably the question “… Do we need a corporate Twitter account?” will surface in a marketing meeting soon (if it hasn’t already!). If this isn’t immediately followed with the more proactive “… How can we use a corporate Twitter account successfully?”, then the answer is probably “No”. Few things shout ‘bandwagon’ more clearly than an abandoned Twitter account, home only to a couple of tentative “Right, lets give this a go” tweets from months ago.

However, if you’re prepared to put in a little more effort Twitter can prove an extremely useful corporate tool. It can be a little daunting at first though, so we’ve put together a few tips to help you on your way to building a successful corporate presence in the Twitterverse.

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Search Engine Optimisation Terms Explained

July 28th, 2010

If you’re looking into SEO for the first time, it can appear to be some kind of mystical hybrid of rocket science and magic. There are a number of buzzwords which are often liberally thrown around: PageRank, backlinks, keyword density – but what do they all mean?

Search Term – The words which a person searching the web puts into the search engine. So if a user is looking for someone to redesign their company’s website they might cast their net wide and put in ‘website design’ or ‘web design’ or they might be slightly more speficic with ‘corporate web design’, or they might prefer to go local and type in ‘website design dorset’.

Keywords – The website equivalent of a search term. So if you think your customers are going to be searching for ‘corporate website design’ you would list ‘corporate website design’ as a keyword on your website. You’d need to think about all the search terms which people might put in if they were looking for your specific products or service, so you’d also list various permutations, like ‘corporate web design’ ‘corporate site design’ ‘professional website design’ etc. You might even include mis-spellings if you think that words will be frequently mis-spelled in the searches (“corporate webstie desing”?).

Page optimisation – This is the practice of ensuring that the page looks important to a search engine for your particular keywords. Meta-data, image titles, link text , urls …. and also vitally the copy itself (sometimes overlooked). Search engines rank some elements as being more important than others, so having your keywords in your content is better than just in your meta data, and having the keywords in the title of the page and the content is better still.

Keyword density – The ratio of keywords to total number of words appearing on the page. Almost all the search engines pay attention to the number of times your keyword appears on your page: so the presence of keywords there convinces the search engines of the relevance of your page to the search term. More keyword densitey = more relevant, but only to a certain point. There is a good deal of debate on what constitutes the ideal keyword density, and a page too dense with keywords is regarded as ‘keyword spamming’.

Off page SEO – This refers to the tactics which can be applied outside of the site to improve its rankings: including keyword research, and getting other sites to link to yours (inbound or backlinks).

On-page SEO – This refers to the optimisation of your site itself to improve your search engine ranking: including adding the relevant keywords to all elements of the page, checking the file names and structure, the validity of the code etc.

PageRank – Technically this should be Google’s PageRankTM , often abbreviated to PR – it’s the algorithm (system) google uses to establish which pages are relevant to your search term, and it looks mainly at inbound links. Links are votes for your site’s relevance and some votes are more important than others. It’s all about the amount of links pointing to your site, the relevance of the sites they’re coming from to your site, the words used in the code of those links. A good page ranking indicates that your page has been voted for by lots of other sites that google considers important.

PageRank relies on the uniquely democratic nature of the web by using its vast link structure as an indicator of an individual page’s value. In essence, Google interprets a link from page A to page B as a vote, by page A, for page B. But, Google looks at more than the sheer volume of votes, or links a page receives; it also analyzes the page that casts the vote. Votes cast by pages that are themselves “important” weigh more heavily and help to make other pages “important”.

The thing to note about a good page rank is that it’s not the only thing in play; and so it does not guarantee your page a high ranking for any given search term. Having a good page rank will help your site in the search engine rankings, but for any given keywords your page

So there you have it, a brief rundown of SEO terms. If you’re still unsure how to nudge your site towards the top of the rankings for corporate website design (or any other search terms, for that matter); get in touch, we’ll throw in a free site appraisal and SEO recommendations.

9 tips for an effective corporate website

July 5th, 2010

blog-top-tips-corporate-webWe posted this list previously some time ago in an article entitled Understanding Corporate Websites, but I think it’s worth un-burying as a post in its own right.

From start to finish – 9 tips for an effective corporate website:

1. Plan, plan, plan. Ensure that your company ethos/image is clearly defined before work starts on a website. If you don’t have strong corporate guidelines already, work out exactly how the company should be positioning itself.

2. Style Guide. Lay down brand & style guidelines, either in advance of website design, or if the site design is to lead the way then immediately once designs are signed off.

3. Define the message. Thoroughly define the message before work starts on the website – employ a consultant or copywriter who knows the industry to help shape the message; so that you can give your corporate website design agency a very clear, accurate brief.

4. Get relevant technical expertise. Use a corporate website design agency that knows your industry/sector, and has proven experience in creating effective, well structured and appealing sites.

5. Get the message right. Retain the services of the copywriter to create all the content, or if a copywriter is not required due to in-house capabilities, limit the number of contributors and try to use a single editor for coherent control of content.

6. And the pictures. Ensure images used are not creating the wrong impression: employ a professional photographer or use well chosen stock photography.

7. When the site’s done, don’t stop there. Be obsessive about keeping the site up to date. Where possible each department should be required to have ownership of the relevant pages to ensure that they are kept up to date, ideally with one person maintaining overall responsibility.

8. Professional Maintenance. Ensure that the site is professionally maintained. Most corporate website design agencies offer ongoing maintenance packages which will ensure that there are no broken links, missing images, and that all updates are done in keeping with the existing style/brand guidelines. Alternatively, there are many Content Management Systems on offer, which provide an easy and cost effective way of keeping the content up to date with no technical knowledge required.

9. Review and Refresh. Opinions vary on the shelf life of a corporate website, but a refresh is often just as effective as a total redesign – a site should be reviewed annually, and refreshed or redesigned as appropriate.

Why you should keep your SEO tactics clean

July 5th, 2010

Search Engine Optimisation is all about getting your website to the top of the pile and beating your competitors at any cost, right? Not necessarily. We were recently asked by one of our clients to carry out Search Engine Optimisation (SEO) on their website so that they would be found at the top of the list in key search engines like Google and MSN. This is something we’re good at and we know a lot about so we confidently told our client all about the sort of strategies we would be implementing, mainly focussing on ensuring that there was plenty of keyword-rich textual content on the page. Now by keyword-rich, I don’t mean just writing big lists of keywords like: “… search engine optimisation, SEO, search engine optimization, search engine friendly, search promotion …” or whatever, I mean writing informative and useful content for your website visitors and ensuring that it has plenty of relevant keywords in it in a way that does not make the site difficult to read.

We duly warned our client that we would not use any “black hat” tactics (this involves doing anything which goes against the Google webmaster guidelines or appears in any way sneaky), since the penalties for getting caught breaking the rules can be severe. We also pointed out that you really can’t fool Google much these days and if you do somehow trick your way to the top, your success will be very short-lived. It’s only a matter of time before you’re found out.

So we were somewhat puzzled when our client showed us a competitor’s website that was blatantly using black hat methods and yet was doing very well in the search engine results with Google. The site in question was a landscaping company that had stuffed well over a thousand keywords into its page titles, and a similar number in the meta tags (special keyword and description code that some search engines read).

The official line is that page titles should be no more than around 120 characters long and that anything past that tends to be ignored. Well this site weighed in at over 10,000 characters and was filled with pretty much every town name in the UK. If that’s not spamming, I don’t know what is!

So now I had to explain to my client why we shouldn’t be doing the same thing for his website and getting one up on his competitor. There’s a very simple answer to this and that is that they may not have been caught yet, but they will get caught, and when they do, they’ll be removed entirely from Google and maybe the other search engines too, their website designers will have their website removed from Google (they used the same trick on their own website) and the web designers’ other clients might get removed as well.

Given that most people rely on search engine traffic for business on their website, it could easily destroy a company if they were blacklisted on Google, especially since it can take months or even years to get the blacklist removed once you’ve de-spammed your website.

To quote someone else’s explanation of the difference between black hat and white hat SEO, it is like driving to the bank with your black hat on and then robbing the joint and driving off. Sure you got the money but the police are on your tail and sooner or later you’re going to get caught and then you’re out of the picture for a long time. And meanwhile the good guy wearing his white hat wanders down to the ATM, gets some cash out completely legally and walks off whistling a merry tune. And tomorrow he’ll back for more.